Frequently Asked Questions
- Do you accept pets?
- What time is check-in/check-out?
- Can you guarantee my specific room location request (adjoining rooms/specific floor/or room number)?
- What forms of payment do you accept? Can I use my debit card? Do you do an additional hold for Incidentals?
- When do you charge my credit card for my stay?
- What is your cancellation policy?
- Do you offer free parking?
- Do you offer complimentary breakfast?
- Is there a pool on property?
- Will the outdoor rooftop pool be open during my stay?
- Do you have free WiFi?
- Are there bikes available to rent?
- Can I use a discount for my stay?
- At what age do you qualify for the senior discount?
- Do you offer Special Group Rates?
- Do you offer a shuttle?
Do you accept pets?
We do not accept pets (outside of service animals). Our sister property, the Edgewater Hotel and Waterpark, does accept pets.
What time is check-in/check-out?
Check-in is any time after 3 p.m. Check-out is 11 a.m. We are not able to accommodate early check-in requests during peak times. (During peak times, check-in may be delayed).
Can you guarantee my specific room location request (adjoining rooms/specific floor/or room number)?
We will always try our best to accommodate every specific requests, however we never guarantee adjoining rooms, specific floors, or a specific room number. We can only guarantee the room type you’ve reserved by 3 p.m.
What forms of payment do you accept? Can I use my debit card? Do you do an additional hold for Incidentals?
You can pay for your stay by credit card or cash. If paying with cash, you will still need to provide a valid credit card at check-in that will be authorized for incidental charges. If paying by credit card, your credit card that was used to reserve the room will be authorized for the entire amount of your stay. This authorization will be processed by 4pm the day of check-in. Please let the desk clerk know at check-in if you plan on paying for your stay with anything other than the credit card you used to reserve the room.
Please Note: If you’re paying with a debit card, you will see a “pending” charge after check-in for your entire stay plus incidentals. After check-out, you will see a second charge for your entire stay only. The initial “pending” charge will stay on your debit card for up to 15 days after check-out. This cannot be avoided when using a debit card, which is why we discourage our guests from using a debit card whenever possible.
We apologize for any inconvenience, however, checks are no longer accepted.
When do you charge my credit card for my stay?
We charge credit cards by 4 p.m. the date of arrival for your entire stay. (This policy excludes special events such as Grandma’s Marathon. Please Contact the hotel front desk for further deposit details on special events).
What is your cancellation policy?
You may cancel your reservation free of charge up to 24 hours prior to the date of arrival. After this period, you will be charged one-night room and tax. (This policy excludes special events such as Grandma’s Marathon. Please Contact the hotel front desk for further deposit details on special events).
Please Note: If making your reservation through a third party (Expedia, Priceline, travel agent, etc), the cancellation policy may be different depending on their set standards. It is the guest’s responsibility to comply with third party regulations. We’re happy to match third party travel sites rates. Please contact us directly to book your reservation.
Do you offer free parking?
Yes, you will receive ONE free parking pass per room for your stay. Additional parking is located in a neighboring lot for a fee.
Do you offer complimentary breakfast?
Yes, we serve complimentary breakfast from 6:30 a.m. to 10.a.m daily. Items include waffles, bagels, doughnuts, cereal, yogurt, juice, oatmeal, fresh fruit, and a rotating hot item daily. We also have complimentary coffee, hot chocolate, and cappuccino available 24 hours a day.
Is there a pool on property?
Yes, we have two pools. Our indoor pool, located on the first floor, also has a hot tub and sauna. Our outdoor roof top pool (located on the third floor), includes beautiful views of the Aerial Lift Bridge and the Canal Park area.
Will the outdoor rooftop pool be open during my stay?
The outdoor rooftop pool is open year round. However, for the safety of our guests and our employees, we may close it during your stay due to weather related issues including but not limited to: Temperatures below 0 degrees, wind chill advisories, excessive ice on the pool deck, lighting, or high winds.
Do you have free WiFi?
Yes, our rooms come with complimentary WiFi.
Are there bikes available to rent?
Yes, we offer complimentary bikes to our guests from Memorial Day weekend to mid-October to enjoy the beautiful lake-walk right behind the hotel.
Can I use a discount for my stay?
If you choose to take advantage of any promotions/coupons/or discounts offered through the hotel, please follow all restrictions associated with each other. Management reserves the right to change or cancel all promotions prior to your reservation being made. Stacking of discounts is not permitted.
At what age do you qualify for the senior discount?
Age 50 and older qualifies.
Do you offer Special Group Rates?
We may offer special rates during certain times of the year depending on the date of your stay and the number of rooms you’re looking to book. Please contact the hotel front desk to inquire of send us an email request HERE. (During peak times, discounted rates may not be offered for group blocks).
Do you offer a shuttle?
We offer a Complimentary Airport (DLH) and Hospital Shuttle 8am-10pm based on availability.
For additional questions, please call or email firstname.lastname@example.org.